Guaranteed support and a peace of mind with our optional support subscription
Whenever you encounter a critical issue - a stuck invoice, an un-processable picking, or a last-minute tax report — we're here to fix it fast for a true peace of mind.
30 minuten responstijd
Any time of the day
Root-cause analysis and advice
We deliver a detailed explanation on how and why the incident happened
Emergency Bug Patch
A patch of the issue allowing you to continue working. If the root is in more complex we advise on next action
Bonus Development Time
Every month of being a subscribed customer adds 2 prepaid hours to your account available for consultation or software development.
Basic
€ 450
per month / ex. VAT- ✓ 1h response time
- ✓ 24/7 Availability
- ✓ Root-cause analysis and advice
- ✓ Emergency Bug Patch
- No dev time included (available for €160 per hour if needed)
Professional
€ 650
per month / ex. VAT- ✓ 30 minutes response time
- ✓ 24/7 Availability
- ✓ Root-cause analysis and advice
- ✓ Emergency Bug Patch
- ✓ + 2h Bonus Development Time* (transferable and accumulative)
Expert
€ 1050
per month / ex. VAT- ✓ 30 minutes response time
- ✓ 24/7 Availability
- ✓ Root-cause analysis and advice
- ✓ Emergency Bug Patch
- ✓ + 8h Bonus Development Time* (transferable and accumulative)
*Bonus Development Time: Every month, your subscription includes 2 or 8 hours of development and consulting support. Unused hours automatically roll over and accumulate for as long as your subscription remains active. Accumulated hours must be used before cancellation, as any remaining balance is not retained after the subscription ends.
Additional hours available for €160 per hour if needed